Act One Internal System Redesign
Act One Internal System Redesign
Role
Role
UX/UI Design, User Interviews
UX/UI Design, User Interviews
Company
Company
Act One
Act One
Timeline
Timeline
4 months
4 months
Read
Read
5 mins
5 mins
Internal system redesign
Internal system redesign
Education system
Industry
Education system
Industry
Role
UX/UI Design,
User Interviews
Company
Act One
Timeline
4 months
Read
5 mins
Internal
system
redesign
Project
Overview
Who is Act One?
Act One is a nonprofit organization that makes art more accessible through immersive VR experiences. As a VR Specialist, I used Act One's internal system, "IMPS", daily to manage and launch VR experiences across schools and events.
Who is Act One?
Act One is a nonprofit organization that makes art more accessible through immersive VR experiences. As a VR Specialist, I used Act One's internal system, "IMPS", daily to manage and launch VR experiences across schools and events.
Why the Redesign?
Over time, I noticed that the existing system created challenges for new specialists. Due to a high team turnover rate and a steep learning curve, onboarding new recruits often required multiple training sessions. The UI was unintuitive, with unclear navigation and difficult device management features, which slowed down daily operations.
Why the Redesign?
Over time, I noticed that the existing system created challenges for new specialists. Due to a high team turnover rate and a steep learning curve, onboarding new recruits often required multiple training sessions. The UI was unintuitive, with unclear navigation and difficult device management features, which slowed down daily operations.
Impact at a Glance
Faster Onboarding
Faster Onboarding
Reduced onboarding steps into single flow.
Reduced onboarding steps into single flow.
Clearer Device Tracking
Clearer Device Tracking
Created a clear device tracking & trip management.
Created a clear device tracking & trip management.
Easier Navigation
Easier Navigation
Simple consistent layout & step guides.
Simple consistent layout & step guides.
As a VR Specialist at Act One, I saw firsthand how challenging our internal app, IMPS, was to navigate. Inconsistent layouts and empty space made workflows hard to follow, while oversized icons like “Chapter 1” lacked clear visual hierarchy. The bright background also made it uncomfortable to use in low-light environments, where most of our work takes place.
Problem
Steep learning curve
New recruits depended more on memorization than on an intuitive flow.
Unclear headset tracking
The devices page made status checks time-consuming.
Confusing controls
Starting and managing VR experiences wasn’t intuitive.
Simplified navigation & added built-in Help Guide for on-the-job help
My goal was to make navigation feel effortless and visually clear. The homepage went through multiple iterations, starting with a horizontal layout inspired by the Meta Quest interface before evolving into a vertical, dark-themed dashboard. Through usability testing, VR Specialists (VRS) expressed a strong preference for the vertical layout and dashboard dark-theme, finding it easier to scan and more suitable for low-light environments.
The final homepage brings all essential information into one place, cutting down unnecessary steps and allowing specialists to quickly access devices, experiences, and help resources without losing focus.
Solution
My redesign focused on clarity, hierarchy, and usability. I wanted the interface to feel effortless for new recruits while keeping experienced specialists efficient.
Clear device status indicators
This was one of the most exciting features to design since it’s something I’ve always wanted to see in our system and I had a clear image of how I wanted it to look; it's actually the first page I redid. Being in a fast-paced environment, VRS need to instantly know which headsets are on, low on battery, or inactive.
I designed a clean, at-a-glance status overview that’s accessible from any page, making it easy to stay informed without slowing work flow. Additionally, I introduced a filtering feature on the Devices page allowing specialists to quickly find specific headsets or identify issues in real time.
Refined trip library layout with guided structure
I designed a subtitle feature in the Devices page that lets VRS add and manage captions. Subtitles can now be enabled for select headsets instead of all at once, creating a smoother and more personalized experience for students.
Problem
As a VR Specialist at Act One, I saw firsthand how challenging our internal app, IMPS, was to navigate. Inconsistent layouts and empty space made workflows hard to follow, while oversized icons like “Chapter 1” lacked clear visual hierarchy. The bright background also made it uncomfortable to use in low-light environments, where most of our work takes place.
As a VR Specialist at Act One, I saw firsthand how challenging our internal app, IMPS, was to navigate. Inconsistent layouts and empty space made workflows hard to follow, while oversized icons like “Chapter 1” lacked clear visual hierarchy. The bright background also made it uncomfortable to use in low-light environments, where most of our work takes place.
Steep learning curve
New recruits depended more on memorization than on an intuitive flow.
Unclear headset tracking
The devices page made status checks time-consuming.
Confusing controls
Starting and managing VR experiences wasn’t intuitive.
Steep learning curve
New recruits depended more on memorization than on an intuitive flow.
Confusing controls
Starting and managing VR experiences felt unclear, increasing the chance of errors during live sessions.
Unclear headset tracking
The devices page made status checks time-consuming.
Solution
My redesign focused on clarity, hierarchy, and usability. I wanted the interface to feel effortless for new recruits while keeping experienced specialists efficient.
My redesign focused on clarity, hierarchy, and usability. I wanted the interface to feel effortless for new recruits while keeping experienced specialists efficient.
Simplified navigation & added built-in Help Guide for on-the-job help
My goal was to make navigation feel effortless and visually clear. The homepage went through multiple iterations, starting with a horizontal layout inspired by the Meta Quest interface before evolving into a vertical, dark-themed dashboard. Through usability testing, VR Specialists (VRS) expressed a strong preference for the vertical layout and dashboard dark-theme, finding it easier to scan and more suitable for low-light environments.
The final homepage brings all essential information into one place, cutting down unnecessary steps and allowing specialists to quickly access devices, experiences, and help resources without losing focus.
My goal was to make navigation feel effortless and visually clear. The homepage went through multiple iterations, starting with a horizontal layout inspired by the Meta Quest interface before evolving into a vertical, dark-themed dashboard. Through usability testing, VR Specialists (VRS) expressed a strong preference for the vertical layout and dashboard dark-theme, finding it easier to scan and more suitable for low-light environments.
The final homepage brings all essential information into one place, cutting down unnecessary steps and allowing specialists to quickly access devices, experiences, and help resources without losing focus.
Clear device status indicators
This was one of the most exciting features to design since it’s something I’ve always wanted to see in our system and I had a clear image of how I wanted it to look; it's actually the first page I redid. Being in a fast-paced environment, VRS need to instantly know which headsets are on, low on battery, or inactive.
I designed a clean, at-a-glance status overview that’s accessible from any page, making it easy to stay informed without slowing work flow. Additionally, I introduced a filtering feature on the Devices page allowing specialists to quickly find specific headsets or identify issues in real time.
This was one of the most exciting features to design since it’s something I’ve always wanted to see in our system and I had a clear image of how I wanted it to look; it's actually the first page I redid. Being in a fast-paced environment, VRS need to instantly know which headsets are on, low on battery, or inactive.
I designed a clean, at-a-glance status overview that’s accessible from any page, making it easy to stay informed without slowing work flow. Additionally, I introduced a filtering feature on the Devices page allowing specialists to quickly find specific headsets or identify issues in real time.
Refined trip library layout with guided structure
I designed a subtitle feature in the Devices page that lets VRS add and manage captions. Subtitles can now be enabled for select headsets instead of all at once, creating a smoother and more personalized experience for students.
I designed a subtitle feature in the Devices page that lets VRS add and manage captions. Subtitles can now be enabled for select headsets instead of all at once, creating a smoother and more personalized experience for students.
Wireframes
Results
This redesign was both exciting and challenging. As someone who uses this application daily, I felt a strong responsibility to make meaningful improvements. By incorporating feedback from fellow VRS team members, I conducted two user interviews and A/B testing sessions to validate ideas and refine usability decisions.
Throughout the process, it became clear that Act One lacked an established design system. So I took the initiative to begin building one to support future design goals.
This redesign was both exciting and challenging. As someone who uses this application daily, I felt a strong responsibility to make meaningful improvements. By incorporating feedback from fellow VRS team members, I conducted two user interviews and A/B testing sessions to validate ideas and refine usability decisions.
Throughout the process, it became clear that Act One lacked an established design system. So I took the initiative to begin building one to support future design goals.
Wireframes
Results
This redesign was both exciting and challenging. As someone who uses this application daily, I felt a strong responsibility to make meaningful improvements. By incorporating feedback from fellow VRS team members, I conducted two user interviews and A/B testing sessions to validate ideas and refine usability decisions.
Throughout the process, it became clear that Act One lacked an established design system. So I took the initiative to begin building one to support future design goals.